The Legal Stuff

PRIVACY POLICY
This website is operated by FILLING GOOD. The privacy of users is extremely important to us and therefore we encourage all users to read this policy very carefully because it contains important information regarding:

  • Who we are,

  • How and why we collect, store, use, and share personal information,

  • Your rights in relation to your personal information and

  • How to contact us in the event you have a complaint.
     

WHO WE ARE

FILING GOOD (‘we’ or ‘us’) collect, use, and are responsible for storing certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation which applies across personal information for the purposes of those laws.
 

PERSONAL INFORMATION WE COLLECT

The personal information you provide us:

  • Email

  • First Name

  • Last Name

  • Birthday

  • Mobile Number

  • Address

  • Phone Number

  • Preferred Contact Method (Email/Text/Post)

  • Consent to being over the age of 16

  • Consent to be contacted via WhatsApp


Some examples of how we collect this information:

  • Newsletter Subscription

  • Contact Us Form

  • Membership Form

  • Click/Drop & Collect Orders


Monitoring and recording communications

We may monitor communications such as emails for the following purposes:

Consent: When you share your personal information with us, you give us consent to collect, store, and process this information for business purposes. You may also give us consent to contact you for marketing purposes, which you can withdraw at any time.

 

Contract: When you register an account on our website or place an order with us, the processing of your personal information is necessary for the contracted activity to take place.

 

Legal Obligation: As a company registered in England and Wales, we have a legal obligation to comply with tax, accounting, and other legal reporting requirements. We will rarely use your personal information for this purpose; however, it is a possibility that it could be required.

 

Cookies and similar technologies

A cookie is a small text field that is placed onto your computer or electronic device when you access our website.
 

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
 

On the first occasion that you use our site, we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies.
 

HOW WE USE YOUR PERSONAL INFORMATION

We collect information about our users for the following purposes:

  • Facilitate account creation and login process.

  • Communicate with you regarding your queries and orders.

  • Communicate with you for marketing purposes.

  • Fulfill and manage your orders.

  • Request feedback and testimonials.

  • Enforce our terms, conditions, and policies.

  • Carry out other business purposes such as data analysis, identifying purchase trends, evaluating, and improving our website, products, services, marketing, and customer experience.


We will only communicate with you via email, text, or post if you have given us permission to do so.


WHO YOUR INFORMATION MAY BE SHARED WITH

We may share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity.
 

We will not share your information with any third parties.
 

MARKETING

We would like to send you information about products, services, offers and business activities which may be of interest to you. Such information could be sent by email, text, or post.
 

We will ask whether you would like us to send you marketing messages on the first occasion when you provide any relevant contact information (i.e. signing up for our newsletter). If you do opt-in to receive such marketing from us, you can opt-out at any time. Please note that there may be some period after selecting to unsubscribe, in which marketing may still be received, while your request is being processed.
 

HOW LONG WILL PERSONAL INFORMATION BE KEPT

Your personal information is stored securely within our website and database software.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
 

KEEPING YOUR INFORMATION SECURE

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used, or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
 

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
 

Indeed, while we will use all reasonable efforts to secure your personal data, in using the website you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security of integrity of any personal data that are transferred from you or to you via the internet. If you have any concerns about your information, please contact us using the details below.
 

TRANSFER OF YOUR INFORMATION OUTSIDE OF THE EEA

We will not transfer your personal information outside of the EEA at any time.
 

CHILDREN AND THE VALIDITY OF CONSENT

Where we obtain consent from any user, we will take reasonable steps to ascertain whether the user is over 16 years of age and if the user is not, parental consent will be required for the processing of personal information.
 

WHAT RIGHTS DO YOU HAVE

Under the General Data Protection Regulation, you have a number of rights, these include:

  • Fair processing of information and transparency over how we use your personal information.

  • Access to your personal information.

  • Require us to remove, correct and/or change your personal information that we hold.

  • Object at any time to processing of personal information concerning you for direct marketing.

  • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you.

  • Restrict our processing of your personal information in certain circumstances.

  • Claim compensation for damages caused by a breach of data protection laws.

 

If you would like to exercise any of these rights, please:

  • Email, call, or write to us.

  • Let us have enough information to identify you.

  • Let us have proof of identity (a copy of your driving license, passport, or a recent credit card or utility bill).

  • Let us know the information to which your request relates.

 

CHANGES TO THE PRIVACY POLICY

This privacy policy was published on 1st May 2021 and last updated on 21st May 2021.

 

We will attempt to notify users of any changes to this privacy policy in writing and/or via a notification on our website.

 

CONTACTING US

If you have any questions about this policy or the personal information, we hold about you, please contact us by:
 

Email: shopping@fillinggood.co.uk

Post: Filling Good, 22 High Street, Maidenhead, Berkshire

Telephone: +44 (0)7088 751675